Testimonials

Late Saturday afternoon on July 26th the Avondale section of Canton experienced one of the worst hail storms in its history. Hail stones approaching 3" in diameter pelted every house in the neighborhood for about 10 minutes. Following the storm we assessed the damage and felt rather lucky that only 9 screens and several pieces of siding were beyond repair. However, we thought it would be prudent to report this loss to our insurance agent, Barbara Fausnight of Executive Insurance Group. We E-mailed her to inform her about the hail damage and included pictures which clearly indicated the ferocity of the storm. We received an acknowledgement from her on Sunday morning advising us that Mary Grimes would be reporting this to Westfield Insurance and that a claim adjuster would be contacting us shortly. We were called by the Westfield insurance adjuster on Monday and Tuesday he visited our home to inspect for damage. In addition to the screens and siding he also noted that our roof was severely damaged and would need to be replaced. He also noted a torn patio table cover and grill cover and included those items as lost as well. On Wednesday we received partial reimbursement for this claim which enabled us to begin the repair process…just 3 business days following the storm!

Mary was also very helpful in explaining the claim process as it was our first in all the years that we have been homeowners. She also recommended several reputable roofing companies. Our roof has been replaced and we couldn’t be happier.

When relating our insurance experience to our neighbors we realized what really first class service we had received. Some of them were still waiting for an insurance adjuster to check their homes. Others experienced confrontation with their insurance companies. Needless to say, we were VERY PLEASED with our insurance experience. Barbara and Mary really made us feel that they genuinely cared. Now that’s CUSTOMER SERVICE!!

 ^{Michael T. Ridenour}

BB- 

    Thanks for sending Ashley a birthday card.  With our crazy family, she doesn't get many cards!  Her party was so much fun - Alida would have laughed until she cried!  We went to see Secret Life of Bees on Saturday - it is AMAZING!  I don't know how anyone could give it a bad review. 

    Our mechanic said to tell our insurance agent what a great driver Ashley is - she avoided a huge accident potential on the way home from school.  It was on Monday, when it was icy out, and a woman was killed at our corner... The car felt like the Hulk grabbed a hold of it, and it was shaking.  Then she saw the tire fly across the road!  It completely blew off, and she had to steer it off to a side street off Brunnerdale, and we had to have it towed... Reed's Towing that you recommended was very good and fast.  So now she has 4 new tires - thought if one blew, the rest would soon... 

    Love you, Lynne