Testimonials
Late Saturday afternoon on July 26th the
Avondale section of Canton experienced one of the worst hail
storms in its history. Hail stones approaching 3" in diameter
pelted every house in the neighborhood for about 10 minutes.
Following the storm we assessed the damage and felt rather
lucky that only 9 screens and several pieces of siding were
beyond repair. However, we thought it would be prudent to
report this loss to our insurance agent, Barbara Fausnight of
Executive Insurance Group. We E-mailed her to inform her about
the hail damage and included pictures which clearly indicated
the ferocity of the storm. We received an acknowledgement from
her on Sunday morning advising us that Mary Grimes would be
reporting this to Westfield Insurance and that a claim adjuster
would be contacting us shortly. We were called by the Westfield
insurance adjuster on Monday and Tuesday he visited our home to
inspect for damage. In addition to the screens and siding he
also noted that our roof was severely damaged and would need to
be replaced. He also noted a torn patio table cover and grill
cover and included those items as lost as well. On Wednesday we
received partial reimbursement for this claim which enabled us
to begin the repair process…just 3 business days following the
storm!
Mary was also very helpful in explaining the claim process
as it was our first in all the years that we have been
homeowners. She also recommended several reputable roofing
companies. Our roof has been replaced and we couldn’t be
happier.
When relating our insurance experience to our neighbors we
realized what really first class service we had received. Some
of them were still waiting for an insurance adjuster to check
their homes. Others experienced confrontation with their
insurance companies. Needless to say, we were VERY PLEASED with
our insurance experience. Barbara and Mary really made us feel
that they genuinely cared. Now that’s CUSTOMER SERVICE!!
Michael T.
Ridenour
BB-
Thanks for sending Ashley a birthday
card. With our crazy family, she doesn't get many
cards! Her party was so much fun - Alida would have
laughed until she cried! We went to see Secret Life of
Bees on Saturday - it is AMAZING! I don't know how anyone
could give it a bad review.
Our mechanic said to tell our insurance
agent what a great driver Ashley is - she avoided a huge
accident potential on the way home from school. It was on
Monday, when it was icy out, and a woman was killed at our
corner... The car felt like the Hulk grabbed a hold of it, and
it was shaking. Then she saw the tire fly across the
road! It completely blew off, and she had to steer it off
to a side street off Brunnerdale, and we had to have it
towed... Reed's Towing that you recommended was very good and
fast. So now she has 4 new tires - thought if one blew,
the rest would soon...
Love you, Lynne
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